Annual Salary
£15,000 to £25,000
Average UK salary in 2023 was £34,963
(source Office for National Statistics)
Swap to Distribution or Logistics or go back to all job sectors
Swap to Distribution or Logistics or go back to all job sectors
Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time.
Average UK salary in 2023 was £34,963
(source Office for National Statistics)
You could work: evenings / weekends / bank holidays; on shifts
There will be
0.5% fewer Airline customer service agent jobs in 2027.
In this role you could:
You may need to wear a uniform.
You could work at an airport.
Your working environment may be crowded.
You can get into this job through:
You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant courses include:
You'll usually need:
You can get into this job through:
You'll usually need:
When applying directly for jobs, most employers will expect you to have some GCSEs at grades 9 to 4 (A* to C) in subjects like English and maths, or equivalent qualifications.
You'll need to:
You may find it useful to have experience of working in a customer service role.
You can find out more information on working in the aviation industry from the Chartered Institute of Logistics and Transport UK.
With experience, you could progress to a supervisory role, or a management position like flight dispatcher.
You could also move into other areas of airport operations, or train to become a cabin crew member.
You can get more advice about jobs in the passenger transport and travel industries from Careers That Move.
You'll need: