Welfare rights officer

Welfare rights officers give support and free advice to the public.

Annual Salary

£21,000 to £29,000

Average UK salary in 2018 was £29,588 (source Office for Statistics)

Working hours

37 to 40

Future employment

There will be 6% more Welfare rights officer jobs in 2024.
In your local area

What's it all about?

You'll be dealing with people face-to-face, over the telephone or by letter or email. Specialist advisers work with one type of client group like carers, or advise on one topic like housing.

Your day-to-day tasks may include:

  • checking clients are claiming all the benefits they can
  • helping people fill in forms
  • helping clients get ready for appeals
  • taking the place of clients at appeal tribunals
  • explaining who can claim
  • working with benefits agencies and other organisations
  • referring clients
  • keeping confidential records
  • learning about relevant laws and welfare reforms
  • publicising your service or campaigns

You may also be asked to train staff and volunteers.


You could complete a revenue and welfare benefits adviser higher apprenticeship if you're working for a local authority or advice organisation.

You'll usually need:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent qualifications, for a higher or a degree apprenticeship
  • Experience in related work may also be accepted

Other Routes

There are no set requirements, but some employers will want you to have GCSEs or equivalent in English and maths.

A degree in a relevant subject, like social policy or community work may be useful.

At least one year's volunteering experience in an advice centre like Citizens Advice may also be helpful.

You'll need clearance from the Disclosure and Barring Service (DBS).

Speaking a second language, a qualification in British Sign Language or holding a full driving licence could be helpful.

£21,000 to £29,000

Starter salary: £21,000 to £25,000

Experienced salary: £26,000 to £28000

These figures are a guide.

37 to 40

You'll usually work 9am to 5pm, Monday to Friday. You may occasionally work in the evening or on Saturdays.

You'll be based in a public advice centre. You may also travel around your local area to attend tribunals, visit outreach centres or clients.

Some welfare rights officers are part of a team based in the community, employed by hospitals, housing associations or charities.

With experience, you could move into specialist advice and casework, or be promoted to a team leader or management post.

Skills required and how your skills match up

What skills are required?

You'll need:

  • presentation skills
  • maths and IT skills
  • sensitivity and the ability to build trust
  • negotiation skills
My top 5 skills from the skills bank
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