Government

Housing officer

Housing officers look after rented properties for local authorities and housing associations.

Annual Salary

£21,000 to £60,000

Average UK salary in 2018 was £29,588
(source Office for National Statistics)

Working hours

37 to 39 a week

You could work: evenings; attending events or appointments

6%
Future employment

There will be 6% more Housing officer jobs in 2024.
In your local area

What's it all about?

Day to day tasks

Your day-to-day tasks may include:

  • assessing the needs of people applying for housing
  • giving people vacant accommodation
  • carrying out regular inspections
  • dealing with anti-social behaviour and broken tenancy agreements
  • referring people to advice on benefits and welfare
  • setting rents and dealing with payments and arrears
  • gathering statistical information and preparing reports
  • attending meetings
  • arranging for things like broken lifts and boilers to be repaired
  • working with other agencies like social services

Working environment

You could work at a client's home or in an office.

You can get into this job through:

  • a university course
  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly
University

You could complete a foundation degree or degree in:

  • housing studies
  • social policy
  • building surveying

Entry requirements

You'll usually need:

  • at least 1 A level, or equivalent, for a foundation degree
  • 2 to 3 A levels, or equivalent, for a degree
For more information
College

You can do a college course like the Level 2 or 3 Certificate in Housing.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
For more information
Apprenticeship

You can take a housing property assistant intermediate apprenticeship and then a housing and property management advanced apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
For more information
Work

You may be able to start as a housing or admin assistant and work your way up. You could do this through on-the-job training leading to a qualification like the Level 2 or 3 Certificate in Housing Practice, offered by the Chartered Institute of Housing.

Volunteering and work experience

You may find it helpful to get some experience with a housing charity or local tenants' association.

Direct application

You may be able to apply to a local authority or housing association for a place on a graduate training scheme, if you have a degree.

Requirements and restrictions

You'll need to:

More information

Further information

You can get more advice about careers and training in housing from the Chartered Institute of Housing.

With experience you could specialise in an area of housing like homelessness or anti-social behaviour.

You could also move into management and become a senior housing officer, regional manager, head of service or director.

Skills required and how your skills match up

What skills are required?

You'll need:

  • customer service skills
  • business management skills
  • administration skills
  • to be thorough and pay attention to detail
  • knowledge of economics and accounting
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • the ability to work well with others
  • the ability to use your initiative
  • to be able to use a computer and the main software packages competently
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