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Maintenance

Roadside assistance technician

Roadside assistance technicians help people whose vehicles have broken down.

Annual Salary

£30,000 to £55,000

Average UK salary in 2024 was £37,430
(source Office for National Statistics)

Working hours

40 to 44 a week

You could work: evenings / weekends / bank holidays; on shifts

2.3%
Future employment

There will be 2.3% fewer Roadside assistance technician jobs in 2029.

Day to day tasks

As a roadside assistance technician, you could:

  • respond to breakdown calls from a control centre
  • make sure the vehicle, driver and passengers are safe
  • examine the vehicle to find and diagnose the fault
  • carry out roadside repairs
  • tow or transport the vehicle to a garage if major repair work is needed
  • arrange transport for the driver of the broken down vehicle
  • complete record sheets for each job

Working environment

You may need to wear protective clothing.

You could work at a garage, from a vehicle or on call-out to wherever the car owner is.

Your working environment may be outdoors some of the time and you'll travel often.

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly
College

You could take a college course before applying for work as a trainee with a garage or breakdown company.

Relevant courses include:

  • light vehicle maintenance and repair
  • T Level in Maintenance, Installation and Repair for Engineering and Manufacturing

You could specialise in hybrid and electrical vehicles by doing a course like:

  • auto-electrical and mobile electrical operations
  • electric/hybrid vehicle system repair and replacement

Entry requirements

Entry requirements for these courses vary.

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level
For more information
  • equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
  • funding advice|https://www.gov.uk/further-education-courses/financial-help
  • guide to T Levels|https://www.tlevels.gov.uk/
  • search for courses|/find-a-course
Apprenticeship

You can apply to do a Motor Vehicle Service and Maintenance Technician - Light Vehicle Level 3 Advanced Apprenticeship.

This can take 2 to 3 years. You'll do on-the-job training and spend time at a college or training provider.

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
For more information
  • equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
  • guide to apprenticeships|https://www.gov.uk/apprenticeships-guide
Direct application

You can apply directly to become a roadside assistance technician. You'll need experience and qualifications in motor vehicle maintenance and repair to do this.

Requirements and restrictions

You'll need to:

  • You may need an LGV licence if you're going to be working on heavy goods vehicles.
  • have a full driving licence

More information

Career tips

You'll usually be supplied with a company vehicle to use for work, though you may need some of your own repair tools.

Further information

You'll find more advice about how to become a roadside assistance technician from Autocity.

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With experience, you could become a supervisor or manager, or move into training.

Skills required and how your skills match up

What skills are required?

You'll need:

  • the ability to use, repair and maintain machines and tools
  • to be thorough and pay attention to detail
  • the ability to use your initiative
  • problem-solving skills
  • the ability to repair machines or systems
  • persistence and determination
  • the ability to work well with others
  • customer service skills
  • to be able to carry out basic tasks on a computer or hand-held device
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