Annual Salary
£21,000 to £50,000
Average UK salary in 2022 was £33,200
(source Office for National Statistics)
Swap to Events or Food & drink or go back to all job sectors
Swap to Events or Food & drink or go back to all job sectors
Customer service managers create guidelines, deal with quality control and manage customer service teams.
Average UK salary in 2022 was £33,200
(source Office for National Statistics)
You could work: evenings / weekends / bank holidays; on shifts
There will be
2.2% more Customer services manager jobs in 2027.
In this job, you'll:
You may need to wear a uniform.
You could work in an office.
You can get into this job through:
You could do a foundation degree, higher national diploma or degree then apply for a graduate management trainee scheme.
You can apply for graduate trainee schemes with almost any degree. Some employers may prefer you to have a degree in a subject relevant to the sector you want to work in, for example:
You'll usually need:
It may help to complete a Level 3 or Level 4 Diploma in Customer Services.
You may need:
You could do a customer service specialist advanced apprenticeship. After finishing, you could take further training to become a manager.
You may be able to do a specific higher or degree apprenticeship for your industry. For example, management apprenticeships are available in:
You'll usually need:
You could start as a customer service adviser and train on the job to become a team supervisor, team leader then manager.
There are many customer service training courses and your employer would suggest the ones most relevant to the industry you work in.
You could choose to do general management qualifications to help you get into this career.
These qualifications are offered by professional bodies such as the Institute of Leadership and Management and the Chartered Management Institute.
You could join The Institute of Customer Service to find professional development training.
You could:move into a more senior position; take on responsibility for customer service across a region; become a customer service director for a whole organisation; work in business development, business finance or compliance
You'll need: