Annual Salary
£17,000 to £50,000
Average UK salary in 2023 was £34,963
(source Office for National Statistics)
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Insurance claims handlers help people who are making claims on their insurance policies.
Average UK salary in 2023 was £34,963
(source Office for National Statistics)
You could work: evenings / weekends; on shifts
There will be
2.3% fewer Insurance claims handler jobs in 2027.
In your day-to-day duties you could:
You could work in an office or in a contact centre.
You can get into this job through:
You could take a degree before applying for a place on an insurance company's graduate training scheme. Employers recruit from a range of degrees although some give preference to subjects like:
It can help to get some relevant work experience whilst you're studying, for example through an internship or a year's industry placement.
You'll usually need:
You could take the Chartered Insurance Institute's Foundation Insurance Test award to get a basic understanding of insurance.
You can also do a Level 2 and 3 Certificate in Providing Financial Services.
These will help you gain the knowledge and skills you need to get started in insurance work.
You'll usually need:
You could get into this job through a higher apprenticeship as an insurance professional.
This typically takes about 24 months to complete and is a mix of workplace learning and study.
You'll usually need:
You may be able to start as an admin assistant or technician and work your way up to be a claims handler. You'll usually need GCSEs at grades 9 to 4 (A* to C), including English and maths.
If you want to apply directly you'll find it useful to have:
Some companies will test your skills in communication and numbers at the interview stage.
You could join a large insurance firm's training scheme if you've got A levels and relevant work experience, or a degree in a relevant subject, like business studies or maths.
You can find out more about working as a claims handler in insurance from the Chartered Insurance Institute and Step Forward.
With experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.
You'll need: