Annual Salary
£17,500 to £27,000
Average UK salary in 2023 was £34,963
(source Office for National Statistics)
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Swap to Admin, HR, legal or Sales & marketing or go back to all job sectors
Banking customer service advisers provide a face-to-face service in banks and building societies.
Average UK salary in 2023 was £34,963
(source Office for National Statistics)
You could work: evenings / weekends / bank holidays; on shifts
There will be
2.3% fewer Banking customer service adviser jobs in 2027.
You will:
You may need to wear a uniform.
You could work in a bank or in a contact centre.
You can get into this job through:
Taking a college course like a Level 2 or 3 Diploma in Customer Service could help you to develop skills for this role.
You'll usually need:
You can get into this job through a financial services customer adviser intermediate apprenticeship or a senior financial services customer adviser advanced apprenticeship.
You'll usually need:
Entry requirements vary between employers if you want to apply directly.
You may find it useful to have 4 or more GCSEs at grades 9 to 4 (A* to C) or equivalent qualifications, including English and maths.
Some employers may ask you to pass selection tests when you apply.
You'll need to:
Customer service, cash handling and computing skills will be useful.
You can find out more about careers in finance from the London Institute of Banking and Finance.
With experience, you could progress to specialist customer service and advice roles, or into management.
You might also be able to apply your customer service skills in corporate or investment banking.
You'll need: