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Finance & accounting

Credit controller

Credit controllers help firms get the money they are owed from businesses and individuals.

Annual Salary

£16,000 to £30,000

Average UK salary in 2019 was £30,378
(source Office for National Statistics)

Working hours

38 to 40 a week

You could work: evenings / weekends; on shifts

3%
Future employment

There will be 3% fewer Credit controller jobs in 2025.
In your local area

What's it all about?

Day to day tasks

In this role you could be:

  • contacting individuals or business customers when payment is overdue
  • checking credit records and tracing missing debtors
  • setting up repayment plans and working with debt counsellors
  • setting up and maintaining customer files
  • processing payments
  • starting legal proceedings if debts are not paid within an agreed time
  • liaising with solicitors and bailiffs

Working environment

You could work in an office or in a contact centre.

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly
College

You could do a Level 3 Certificate or Diploma in Financial Studies.

For more information
Apprenticeship

You may be able to get into this role through a credit controller or accounts and finance assistant intermediate apprenticeship, or advanced apprenticeship for credit controllers and debt collection specialists.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
For more information
Direct application

You can apply directly to be a credit controller, as many large companies will train you on the job. The qualifications and experience you'll need will vary, but most employers will expect you to have:

  • 3 to 5 GCSEs at grades 9 to 4 (A* to C), including maths, and sometimes college qualifications
  • the ability to use spreadsheets and computerised accounts packages
  • experience of office administration or customer service work

A qualification in bookkeeping or accounts can also be useful.

You may be able to move into credit control after getting experience in accounts, finance or debt collecting.

Requirements and restrictions

You'll need to:

  • have a full driving licence

More information

Further information

You can get more details on working in credit control, and specialist in-work qualifications, from the Chartered Institute of Credit Management.

With experience and professional qualifications, you could be promoted to credit manager.

You could also start your own collection agency or set up as a freelance field collection agent.

Skills required and how your skills match up

What skills are required?

You'll need:

  • customer service skills
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • ambition and a desire to succeed
  • administration skills
  • persistence and determination
  • excellent verbal communication skills
  • active listening skills
  • to be able to carry out basic tasks on a computer or hand-held device
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