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IT support technician

IT support technicians identify and solve software and hardware problems on computers.

Annual Salary

£18,000 to £35,000

Average UK salary in 2022 was £33,200
(source Office for National Statistics)

Working hours

35 to 40 a week

You could work: evenings / weekends; on shifts

Future employment

There will be 0.5% more IT support technician jobs in 2027.

Day to day tasks

You could:

  • take details from customers about their IT problems
  • find and fix faults
  • track work in progress and record issues and solutions
  • update online databases
  • regularly check equipment like printers, projectors and IT networks
  • set up new equipment and upgrade existing systems
  • teach people how to use new software, face-to-face and online

Working environment

You could work in an office, at a client's business or in a contact centre.

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role

You could take a college course in computing or IT support, like a:

  • Level 2 Certificate in ICT Systems Support
  • Level 3 Diploma in ICT Professional Competence
  • T level in Digital Support Services

Entry requirements

You may need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T level
For more information

You may be able to get into this job by doing an advanced apprenticeship, such as:

  • IT Solutions Technician Level 3
  • IT Communications Technician Level 3
  • Digital Support Technician Level 3

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
For more information

You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job.

More information

Career tips

You may also find it useful to get an industry standard certification like:CompTia A+; Microsoft Certified Solutions Associate; ITIL

Further information

You can find out more about working in IT support from techskills and The Chartered Institute for IT.

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With experience, you could become a manager or senior IT support technician. You could teach in further education or move into technical sales.

With training, you could move to a similar job, such as:network engineer; database administrator; business analyst; systems analyst; IT security co-ordinator; IT project management

You can find out more about working in IT support from Tech Future Careers and The Chartered Institute for IT.

Skills required and how your skills match up

What skills are required?

You'll need:

  • the ability to work well with others
  • knowledge of computer operating systems, hardware and software
  • analytical thinking skills
  • knowledge of engineering science and technology
  • to be thorough and pay attention to detail
  • customer service skills
  • excellent verbal communication skills
  • to be flexible and open to change
  • the ability to accept criticism and work well under pressure
  • to be able to use a computer and the main software packages confidently
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