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Customer services

Hotel porter

Hotel porters welcome guests, carry their luggage and answer their questions.

Annual Salary

£14,000 to £19,000

Average UK salary in 2022 was £33,200
(source Office for National Statistics)

Working hours

37 to 39 a week

You could work: evenings / weekends / bank holidays; on split shifts

0.3%
Future employment

There will be 0.3% more Hotel porter jobs in 2027.

Day to day tasks

On a typical day you could:

  • welcome guests to the hotel and carry their luggage
  • answer queries about the hotel and make reservations
  • arrange taxis and book tickets
  • run errands, such as picking up dry cleaning
  • take messages
  • give directions
  • move furniture or equipment to set up rooms for events
  • respond to safety and security issues

Working environment

You could work in a hotel.

Your working environment may be physically demanding.

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly
College

You can take a college course before you look for work, like:

  • Level 1 Certificate in Introduction to the Hospitality Industry
  • Level 1 Introduction to Customer Service

Entry requirements

You may need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
For more information
Apprenticeship

You can start by doing a hospitality team member intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
For more information
Direct application

You can apply directly to employers if you've got some of the relevant skills and knowledge needed for this job. Experience in customer service will be helpful though not essential.

Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable timekeeper.

More information

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With experience, you could progress to head porter or concierge.

With training, you could move into other areas of hotel work like bar work or reception.

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Skills required and how your skills match up

What skills are required?

You'll need:

  • customer service skills
  • the ability to work on your own
  • the ability to work well with others
  • physical fitness and endurance
  • excellent verbal communication skills
  • active listening skills
  • concentration skills
  • the ability to accept criticism and work well under pressure
  • physical skills like movement, coordination, dexterity and grace
  • to be able to carry out basic tasks on a computer or hand-held device
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