Admin, HR, legal

IT service engineer

IT service engineers install and repair computer systems and equipment.

Annual Salary

£12,000 to £30,000

Average UK salary in 2018 was £29,588 (source Office for Statistics)

Working hours

37 to 40

5%
Future employment

There will be 5% fewer IT service engineer jobs in 2023.
In your local area

What's it all about?

In this role you could be:

  • costing and installing new IT systems to meet security regulations
  • upgrading existing hardware, software and networks
  • documenting systems so others can provide ongoing support
  • setting up new PCs for people and training staff
  • carrying out on-site maintenance to prevent future problems
  • logging and prioritising faults and queries
  • fixing faulty equipment and testing systems
  • putting back-up systems in place

College

You could do a college course, which may help you to find a trainee job. Courses include:

  • Level 2 Certificate in IT Support
  • Level 3 Diploma in ICT Professional Competence

You'll usually need:

  • GCSEs at grades 9 to 3 (A* to D) in English, maths and ICT

Apprenticeship

You could get into this job through an intermediate or advanced apprenticeship in IT service support.

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), including English and maths, for an advanced apprenticeship

£12,000 to £30,000

Starter salary: £12,000 to £17,000

Experienced salary: £18,000 to £25,000

These figures are a guide.

37 to 40

You'll usually work 37 to 40 hours a week, Monday to Friday. You may need to do shift work.

You'll work in an office and go out to visit clients. You’ll usually need a full driving licence.

With experience, you could become a service supervisor.

With further training and qualifications, you could also move into network engineering, IT security, database administration, project management, training or technical sales.

Another option is to set up your own company, providing a service to local businesses and consumers.

You can keep up to date with industry developments through professional development training with organisations like The Chartered Institute for IT.

You may also find it useful to get an industry standard certification like:

You can find out more about careers and training in computing from Tech Future Careers and The Chartered Institute for IT.

Skills required and how your skills match up

What skills are required?

You'll need:

  • the ability to repair machines or systems
  • to be thorough and pay attention to detail
  • analytical thinking skills
  • excellent verbal communication skills
  • the ability to use your initiative
  • the ability to work well with your hands
  • persistence and determination
  • customer service skills
  • to be able to use a computer and the main software packages confidently
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