Admin, HR, legal

Civil Service administrative officer

Civil Service administrative officers work in government departments, carrying out policies and running services for the public.

Annual Salary

£18,000 to £24,500

Average UK salary in 2018 was £29,588
(source Office for National Statistics)

Working hours

37 to 40 a week

You could work: between 8am and 6pm;

4%
Future employment

There will be 4% fewer Civil Service administrative officer jobs in 2024.
In your local area

What's it all about?

Day to day tasks

Your day-to-day duties will depend on the department you work for but may include:

  • handling enquiries from the public in person, by telephone or online
  • researching information
  • contacting customers to follow up enquiries
  • dealing with complaints
  • processing benefit payments
  • updating computerised and paper-based records
  • filing, photocopying and other administrative tasks
  • referring complex queries or cases to an executive officer

Working environment

You could work in an office.

You can get into this job through:

  • an apprenticeship
  • working towards this role
  • applying directly
Apprenticeship

You could do an intermediate or advanced apprenticeship in business and administration.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
For more information
Work

You could join the Civil Service as an administrative assistant. You'll usually need at least 2 GCSEs at grades 9 to 4 (A* to C).

You could then apply for a post as an administrative officer when vacancies become available.

Direct application

You could apply directly to join the Civil Service as an administrative officer. You'll usually need at least 5 GCSEs. You may need A levels, or equivalent qualifications, for some administrative jobs.

You may also find it useful to have experience in related work like office administration or customer service.

As part of the application process, you'll be tested on your ability to:

  • work well in a team
  • communicate with others
  • work with numbers

Requirements and restrictions

You'll need to:

More information

Career tips

Movement to Work offers work experience opportunities in the Civil Service for unemployed young people.

Further information

You can find out more about working as an administrative officer from Civil Service Careers.

With experience, you'll deal with more complex enquiries, or take on more specialist work related to your department.

With further training, you could apply to become a Civil Service executive officer.

Skills required and how your skills match up

What skills are required?

You'll need:

  • administration skills
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • the ability to work on your own
  • sensitivity and understanding
  • to be flexible and open to change
  • excellent verbal communication skills
  • customer service skills
  • knowledge of English language
  • to be able to use a computer and the main software packages competently
My top 5 skills from the skills bank
Please sign in to compare your skills to this job. Sign in

To save or view your choices and results you must sign in or register (takes 1 minute).

Sign in Register