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Retail

Shopkeeper

Shopkeepers manage their own independent stores or run shops that are part of a retail chain.

Annual Salary

£0 to £0

Average UK salary in 2023 was £34,963
(source Office for National Statistics)

Working hours

42 to 48 variable

You could work: in your own business; managing your own hours

2.2%
Future employment

There will be 2.2% more Shopkeeper jobs in 2027.

Day to day tasks

As a shopkeeper, you'll:

  • keep shop displays and pricing up to date
  • take card and cash payments, and deal with returns
  • answer customer questions and give advice about products
  • manage stock control and place orders with wholesalers
  • process online sales and market your products
  • recruit, train and supervise shop assistants
  • calculate takings, process wages and manage accounts

Working environment

You could work at a store.

Your working environment may be physically demanding.

You can get into this job through:

  • a college course
  • an apprenticeship
  • setting up your own business
College

You could do a college course, which may help if you want to open your own store.

Courses include:

  • business start up
  • preparing to set up in a new business
  • retail skills
  • business essentials
  • retail skills sales professional

Apprenticeship

You could apply to do an apprenticeship with a retail chain to learn the skills needed in this job.

Training includes:

  • Retailer Level 2 Intermediate Apprenticeship
  • Retail Team Leader Level 3 Advanced Apprenticeship
  • Retail Manager Level 4 Higher Apprenticeship
  • Retail Leadership Level 6 Degree Apprenticeship

You'll do on-the-job training and spend time with a college or training provider.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship
For more information
  • equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
  • guide to apprenticeships|https://www.gov.uk/apprenticeships-guide
Volunteering and work experience

You can get retail experience through volunteering with charities that operate high street shops. The skills you pick up can help when applying for paid jobs.

Other routes

You can become a shopkeeper by taking over an existing business or opening a franchise. You can also set up your own retail outlet on the high street, at a market or online.

It'll help if you've got some experience in retail, sales, administration or business management.

You can find advice online about setting up and running your own business and through organisations like The Prince's Trust.

Requirements and restrictions

You'll need to:

  • be over 18 to sell alcohol and other restricted goods

More information

Career tips

If you're looking to run your own store, online selling is a good way to start. You could sell products from your own website or through other established trading sites.

This can be a useful way to gain experience and research your market, before opening a physical shop of your own.

Professional and industry bodies

You may find it useful to join the British Independent Retailers Association, for professional development, training opportunities and to make industry contacts.

Further information

You can get advice about starting out in retail from the British Independent Retailers Association.

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With experience, you may be able to run your own shop, take on a franchise or manage a store for a retail chain.

Skills required and how your skills match up

What skills are required?

You'll need:

  • customer service skills
  • the ability to sell products and services
  • leadership skills
  • to enjoy working with other people
  • maths knowledge
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • business management skills
  • to be able to use a computer and the main software packages competently
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