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Food & drink

Waiter

Waiters serve food and drinks to customers in restaurants and cafes, take orders and handle payments.

Annual Salary

£12,000 to £22,000

Average UK salary in 2023 was £34,963
(source Office for National Statistics)

Working hours

39 to 41 a week

You could work: evenings / weekends / bank holidays; on shifts

0.3%
Future employment

There will be 0.3% more Waiter jobs in 2027.

Day to day tasks

As a waiter you could:

  • greet customers, give out menus and take food and drink orders
  • answer questions about the menu and give advice on ingredients
  • serve food and drinks, handle bill payments and clean tables
  • handle any complaints and make sure customers are happy

Working environment

You may need to wear a uniform.

You could work at a restaurant.

Your working environment may be hot, humid and noisy.

You can get into this job through:

  • a college course
  • an apprenticeship
  • volunteering
  • applying directly
College

You could prepare for this job by doing a college course to get some of the skills you'll need. Courses include:

  • Level 1 Award in Introduction to Employment in the Hospitality Industry
  • Level 1 Certificate in Food and Beverage Service
  • Level 2 Diploma in Professional Food and Beverage Service

Entry requirements

You may need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
For more information
Apprenticeship

You could do the Hospitality Team Member Level 2 Intermediate Apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
For more information
Volunteering and work experience

You could volunteer in a cafe run by a local community organisation or a charity like the Royal Voluntary Service to develop your skills.

You can also find more volunteering opportunities through Do IT.

Direct application

You can apply for waiter jobs without experience as you'll get training on the job.

You might have an advantage if you've worked in customer service before.

More information

Further information

You can find out more about working in hospitality from Careerscope.

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With experience you could:specialise in fine dining at formal events like wedding and banquets; progress to head waiter, restaurant supervisor or restaurant manager; move into kitchen management or stock purchasing

Skills required and how your skills match up

What skills are required?

You'll need:

  • customer service skills
  • the ability to work well with others
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • excellent verbal communication skills
  • a desire to help people
  • active listening skills
  • a good memory
  • patience and the ability to remain calm in stressful situations
  • to be able to carry out basic tasks on a computer or hand-held device
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