Annual Salary
£17,000 to £25,000
Average UK salary in 2023 was £34,963
(source Office for National Statistics)
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Customer service assistants deal with customer questions, purchases and complaints.
Average UK salary in 2023 was £34,963
(source Office for National Statistics)
You could work: evenings / weekends / bank holidays; on shifts
There will be
4% more Customer service assistant jobs in 2027.
In this role you could:
You may need to wear a uniform.
You could work in an office, in a contact centre or at a store.
You can get into this job through:
You can take a college course before applying for a job.
Courses are widely available and include a Level 1 Certificate in Customer Service or a Level 2 Certificate in Contact Centre Operations.
You may need:
You can do a customer service intermediate apprenticeship or a customer service specialist advanced apprenticeship.
You'll usually need:
You can apply for jobs if you have customer service experience, for example from working in a shop, hotel or contact centre.
Employers might want you to have:
You could join The Institute of Customer Service for professional development training.
Customer service skills transfer across lots of different jobs and industries.
With experience you could:work in other industries like transport, delivery and storage or digital; become a team leader, training officer or customer services manager; move into areas of a business like sales or account handling
You can work as an Optical Assistant within a customer services role with employers like Specsavers
You'll need: