Admin, HR, legal

IT support technician

IT technical support staff diagnose and solve software and hardware problems for computer users.

Annual Salary

£16,000 to £35,000

Average UK salary in 2018 was £29,588 (source Office for Statistics)

Working hours

35 to 40

1%
Future employment

There will be 1% more IT support technician jobs in 2023.
In your local area

What's it all about?

Your day-to-day duties may include:

  • getting details from customers about their IT problems
  • finding and fixing faults
  • tracking work in progress and recording issues and solutions
  • updating online knowledge banks
  • servicing equipment like printers, projectors and IT networks
  • setting up new equipment and upgrading existing systems
  • training people on new systems, face-to-face and online

You could work in an office, at a client's business or in a contact centre.

College

You could take a college course in computing or IT support, like a:

  • Level 2 Certificate in ICT Systems Support
  • Level 3 Diploma in ICT Professional Competence

You may need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D) for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) for a level 3 course

Apprenticeship

You could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), usually including English and maths, for an advanced apprenticeship

£16,000 to £35,000

Starter salary: £16,000 to £22,000

Experienced salary: £22,000 to £24,000

These figures are a guide.

35 to 40

You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.

You'll work in an office and spend a lot of your time at a computer.

You may have to travel to different sites to help users. A driving licence may be required.

With experience, you could move into a supervisory or management role.

With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.

You can find out more about working in IT support from Tech Future Careers and The Chartered Institute for IT.

Skills required and how your skills match up

What skills are required?

You'll need:

  • the ability to work well with others
  • excellent verbal communication skills
  • analytical thinking skills
  • to be thorough and pay attention to detail
  • customer service skills
  • to be flexible and open to change
  • the ability to accept criticism and work well under pressure
  • the ability to use your judgement and make decisions
  • to be able to use a computer and the main software packages confidently
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