Admin, HR, legal

IT support technician

IT technical support staff diagnose and solve software and hardware problems for computer users.

Annual Salary

£16,000 to £35,000

Average UK salary in 2018 was £29,588
(source Office for National Statistics)

Working hours

35 to 40 a week

You could work: evenings / weekends; on shifts

1%
Future employment

There will be 1% more IT support technician jobs in 2024.
In your local area

What's it all about?

Day to day tasks

Your day-to-day duties may include:

  • getting details from customers about their IT problems
  • finding and fixing faults
  • tracking work in progress and recording issues and solutions
  • updating online knowledge banks
  • servicing equipment like printers, projectors and IT networks
  • setting up new equipment and upgrading existing systems
  • training people on new systems, face-to-face and online

Working environment

You could work in an office, at a client's business or in a contact centre.

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
College

You could take a college course in computing or IT support, like a:

  • Level 2 Certificate in ICT Systems Support
  • Level 3 Diploma in ICT Professional Competence

Entry requirements

You may need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
For more information
Apprenticeship

You could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
For more information
Work

You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job.

More information

Further information

You can find out more about working in IT support from Tech Future Careers and The Chartered Institute for IT.

With experience, you could move into a supervisory or management role. You could also apply for roles in training or technical sales.

With training, you could move into:network engineering; database administration; business or systems analysis; IT security; IT project management

You can find out more about working in IT support from Tech Future Careers and The Chartered Institute for IT.

Skills required and how your skills match up

What skills are required?

You'll need:

  • the ability to work well with others
  • excellent verbal communication skills
  • analytical thinking skills
  • to be thorough and pay attention to detail
  • customer service skills
  • to be flexible and open to change
  • the ability to accept criticism and work well under pressure
  • the ability to use your judgement and make decisions
  • the ability to work well with your hands
  • to be able to use a computer and the main software packages confidently
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