Admin, HR, legal

Car rental agent

Car rental agents look after the administration and enquiries involved with renting vehicles to businesses and the public.

Annual Salary

£14,000 to £25,000

Average UK salary in 2018 was £29,588 (source Office for Statistics)

Working hours

35 to 40

2%
Future employment

There will be 2% fewer Car rental agent jobs in 2024.
In your local area

What's it all about?

Your day-to-day tasks may include:

  • dealing with customer enquiries about the availability and cost of vehicles
  • taking bookings and explaining the terms of rental or leasing agreements
  • completing paperwork with the customer and taking payments
  • showing customers to their vehicle and pointing out any bumps, scrapes or special features
  • checking mileage and inspecting for damage when vehicles are returned
  • providing ongoing service and sales support, if you deal with regular business leasing accounts

You can get into this job through:

  • an apprenticeship
  • applying directly

Apprenticeship

You could start by doing a customer service practitioner intermediate apprenticeship.

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship

Direct application

You could apply directly to work as a car rental agent. Employers may ask for GCSEs at grades 9 to 4 (A* to C) in maths and English. Experience in customer service, office administration or sales work could give you an advantage.

Further information

Having the right personality and good communication skills can be more important than formal qualifications.

You can find out more about working as a car rental agent through Autocity.

£14,000 to £25,000

Starter salary: £14,000 to £16,000

Experienced salary: £17,000 to £20,000

Your salary may include bonuses or commission for meeting sales targets. There may also be extra shift allowances for working unsocial hours.

These figures are a guide.

35 to 40

You'll usually work 35 to 40 hours a week between 8am and 6pm, Monday to Saturday. You may need to work shifts if you work for a company providing 24-hour service at airports.

You'll be based in an office, but may spend time moving vehicles that have been returned.

Many employers will provide a uniform.

With experience, you could move into a supervisory or management post.

With experience in business leasing accounts, you could become an account manager, or move into fleet management.

Skills required and how your skills match up

What skills are required?

You'll need:

  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • to enjoy working with other people
  • to be thorough and pay attention to detail
  • customer service skills
  • excellent verbal communication skills
  • active listening skills
  • to be able to carry out basic tasks on a computer or hand-held device

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